Your Experience
If you’re thinking about having knee or hip replacement surgery, consider Coon Joint Replacement Institute at Adventist Health St. Helena in Napa Valley. We specialize in getting people back on their feet safely and sooner, with unmatched support before and after surgery.
Our program is known for innovative care and excellent outcomes. But that’s only half the reason most of our patients choose to travel more than 100 miles to receive care here.
Our client services team offers free, concierge-style service to anyone interested in, or getting ready for, joint replacement surgery. We’ll help make your surgery—and your stay in Napa Valley—as comfortable and convenient as possible.
One-on-one support and attention
Getting ready for surgery can feel overwhelming, even without the added stress of traveling to a new hospital in an unfamiliar area. But with the help of our friendly and knowledgeable client services team, available by phone seven days a week, you’ll feel confident and well-prepared. Our services include:
- Answering questions about our doctors, hospital and procedures
- Helping you understand what to expect before, during and after surgery
- Getting authorizations for surgery from your health insurance company
- Requesting your joint X-rays or other medical records relevant to your surgery
- Helping you schedule your pre-operative appointment, surgery and post-operative follow-up visits
- Making travel recommendations, such as the best airport to fly through and how to get here by car
- Recommending lodging based on your budget, including local hotels that offer discounts to our patients
- Suggesting restaurants and activities for friends or family who may be traveling with you
- Checking in with you after surgery to see how you’re doing and answer your questions about recovery
Once your surgery is approved and scheduled, you’ll work closely with the clinical team or patient navigators. Their combined nursing, physical therapy and physician assistant training makes them uniquely qualified to address medical questions and concerns, such as:
- When to begin your pre-operative exercises
- What to pack for your hospital stay
- Which prescription and over-the-counter medicines are safe to take before surgery
- Do’s and don’ts the night before surgery
- Your pain management options after surgery
- How to get your home ready for a safe, comfortable recovery
- How long to perform your post-operative exercises
Relax and recover in Napa Valley
Coon Joint Replacement Institute is located in St. Helena, one of several cities in California’s tranquil Napa Valley. Known for its fertile vineyards, award-winning restaurants and charming inns, St. Helena is an ideal place to spend a few days relaxing before surgery—or begin healing after surgery.
We’re located about 90 minutes north of San Francisco and 90 minutes west of Sacramento, making us accessible from several airports. These include Sonoma County Airport (STS), Napa County Airport (APC), Sacramento International Airport (SMF), San Francisco International Airport (SFO) and Oakland International Airport (OAK).
Our client services team will help you and your travel companions find places to stay, eat or explore during your trip here.
Call Coon Joint Replacement Institute today
If you have questions about Coon Joint Replacement Institute or your upcoming surgery, please call 877-747-9991. Our client services team is available Monday through Friday from 8 a.m. to 5 p.m., and Saturday through Sunday from 11 a.m. to 4 p.m.